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IMPORTANT NOTICE: 
THE ORDERS RECEIVED FROM 1TH TO 4TH DECEMBER WILL BE SHIPPED ON MONDAY THE 5TH.

Shipping and delivery (Art.3)

Unless otherwise prescribed between the parties, La Natura nel Gioco will have to deliver the goods within thirty days from the day after the Customer has made the order. (Consumer Code art. 54 paragraph 1).

La Natura nel Gioco offers its Customers two types of delivery.

1. Delivery by the Group GLS Express Deliverer.

For each delivery, the following shipping costs are charged to the Customer regardless of weight or of its volume/capacity ratio:
SHIPPING/HANDLING COST € 20,00.
FREE SHIPPING COSTS FOR PURCHASES EQUAL OR GREATER THAN THE SUM OF € 150,00.

La Natura nel Gioco reserves the right to refuse orders whose destination is not within the Italian territory. In the case of a delivery outside the Italian territory is accepted, the shipping costs will be calculated depending on the destination, of its weight or size of the packaging and of the shipping rates charged by the Deliverer GLS. Please contact the Seller to get a detailed offer.

A standard delivery in normal conditions is shipped within 6 work days (only from Monday to Friday) depending on the area of destination.

Delivery dates are to be considered indicative and not binding therefore in the case of unforeseeable circumstances or force majeure, La Natura nel Gioco will not be considered responsible for delays in delivery.

If the recipient is absent at the time of the 1st attempt of delivery, GLS will send an e mail to the address the Customer will have previously indicated or in the case this has not been provided, will make with us new arrangements for a 2nd attempt of delivery. If the 2nd attempt of delivery should fail too, the goods will be stocked.

The stocking service consists of housing the shipping goods which have not been delivered for reasons which do not depend on GLS.

In the case of a non-delivery, the goods are stocked in special areas which are supervised and have limited access.

GLS will automatically send an e mail to the address indicated on the packaging asking how to proceed. The fixed basic cost of the shipping of stock not delivered will be € 5,00.

With the intention of avoiding the risk of storage in the case of a failed delivery at the 1st attempt, GLS suggests as being the best solution, to have the Customer collect the package directly at the nearest GLS headquarters.

When one logs in, we suggest inserting one’s mobile phone too, as the driver may, if necessary, contact the Customer. We also suggest to add an address for delivery purposes where someone will always be present.

The Customer will be able to follow the delivery of his order visiting the site of the shipping company GLS www.gls-italy.com. How? Go to the Home Page click on “Online tools” then insert the delivery no. or tracking number ( which La Natura nel Gioco will supply via e mail as soon as possible) and click on “Enter”.

Natura nel Gioco, the moment after the delivery of the order by the express shipping company GLS, will not be responsible for the mentioned parcel. Complimentary Insurance. The Customer may request a complimentary insurance for an additional charge of € 3,00 per delivery. The insurance product suggested by GLS.

Acceptance subject to " reservation ".  In the case the package received has been tampered with or damaged also if only slightly (check whether the packing tape is of only one type and that there haven’t been other tapes added subsequently to the original one..), we suggest to specify in writing that the acceptance is subject to “reservation”.

In this way the parcel will be however forwarded to the recipient who will have the time to check whether the contents is undamaged or not.

2. Delivery to residence or however to the address indicated for shipping. In Lignano Sabbiadoro or surrounding areas ( the Municipality of Latisana, Precenicco and San Michele al T. ), orders can be made by  telephone ( +39 – 339 - 5631464 ) by cash payment on delivery.

Home deliveries will be made within 24-30 hours from the order and from Monday to Friday. Deliveries on Saturday and Sunday are possible on request and subject to the availability of La Natura nel Gioco.



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